Vancouver Open Data

3-1-1 contact centre metrics

Contact Centre Metrics refer to the number of calls presented, handled, and abandoned at the Centre, as well as the average speed of answer by Customer Service Representatives (CSRs), the combination of which service level percentages are derived. Note The 3-1

Vancouver Open Data

3-1-1 inquiry volume

​Volume of inquiries that come into the 3-1-1 Contact Centre via many channels. Note ​​Caller may have ​​more than one inquiry during a call. The 3-1-1 case management system started collecting inquiry data on February 16, 2009.​ Data currency ​The extract on

Vancouver Open Data

3-1-1 service requests

Customer initiated service requests received by 3-1-1 Contact Centre from 2022. Service requests refer only to those call types that generate a requ​​es​​t to a City of Vancouver department to provide service. This dataset contains location information such as

Vancouver Open Data

Animal control inventory - lost and found

The Animal Control Lost and Found dataset provides information on animals that are reported lost. It is one of 3 datasets that provide a record of animals that have come into the custody of the Vancouver Animal Control Office: Deceased Animals - Provides infor

Vancouver Open Data

Animal control inventory - register

The animal control register provides a general record of each animal that has come into the custody of Vancouver Animal Control and includes such things as medical status, breed, color and any known history on the animal. It is one of 3 datasets that provide a

Vancouver Open Data

Awarded contracts

Contracts that have been posted publically and awarded to the supplier community to purchase goods and/or services for the Vancouver Group (City of Vancouver, Vancouver Park Board, Vancouver Police Board, and Vancouver Library) Data currency The extract on thi

Vancouver Open Data

Bikeways

This dataset contains information about bikeways in City of Vancouver. Note Some fields may be blank or have zero values if the information is not available. Data currency This data are updated frequently in the normal course of business, however priorities an

Vancouver Open Data

Business improvement areas (BIA)

The Business Improvement Area layer includes the boundary areas for the City's BIAs. Business Improvement Areas or BIAs are non-profit associations of property owners and business tenants who join together to promote and improve the commercial viability of the

Vancouver Open Data

Business licences

This dataset includes business licence records from 2024 onwards with the new categories (BusinessType). Under Licence By-Law No.4450, a valid business licence is required in order to operate a business in the City of Vancouver. A business licence can be obtai

Vancouver Open Data

City project package - Street

The City Projects package is divided into two datasets (site- and street-based) and provides information about City initiatives, projects, development proposals, and construction and roadwork. These include projects that are of a public interest or projects th

Vancouver Open Data